Shipping policy

Shipping Policy

Brilliant Diamond Jewellery – Online Store

Effective Date: [Insert Date]

At Brilliant Diamond Jewellery, we ensure safe, secure, and reliable delivery of your fine diamond jewellery. Please read our shipping policy carefully before placing your order.

1. Shipping Locations

We currently offer:

  • ✅ Delivery within Qatar

  • 🌍 International shipping (upon request – contact us before placing the order)

2. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Custom or made-to-order jewellery may take 7–14 business days or more depending on design complexity.

  • Orders are not processed on Fridays or public holidays.

You will receive a confirmation message once your order is dispatched.

3. Delivery Time (Qatar)

  • Standard Delivery: 1–3 business days

  • Express Delivery (if available): Same-day or next-day delivery

Delivery timelines may vary depending on location and courier schedules.

4. Shipping Charges

  • Free delivery within Qatar for orders above [free delivery }

  • A standard delivery fee may apply for orders below the minimum.

  • International shipping fees will be calculated at checkout or shared upon request.

5. Secure Packaging

All jewellery is:

  • Packed in secure branded packaging

  • Properly sealed for protection

  • Shipped through trusted courier partners

  • Insured during transit (for high-value items)

For security reasons, courier packages will not display jewellery-related labeling.

6. Order Tracking

Once your order is shipped:

  • You will receive a tracking number via email or WhatsApp.

  • You can track your shipment directly with the courier.

7. Delivery Requirements

  • A signature may be required upon delivery.

  • Please ensure someone is available at the delivery address.

  • Brilliant Diamond Jewellery is not responsible for delays due to incorrect shipping information provided by the customer.

8. Delays

Delivery delays may occur due to:

  • Public holidays

  • Weather conditions

  • Customs clearance (for international orders)

  • Courier service issues

We are not liable for delays beyond our control but will assist in resolving any delivery issues.

9. Damaged or Missing Packages

If your package arrives damaged:

  • Contact us within 24 hours of delivery.

  • Provide clear photos of the package and product.

  • We will investigate and assist accordingly.

10. Contact Information

For shipping inquiries:

Brilliant Diamond Jewellery
📍 Doha, Qatar
📧 brilliantdiamondjewellery@gmail.com
📞 WhatsApp: +974 55382328